Company Message - Milton Keynes School of Clinical Hypnosis
Terms & Conditions (code of practice & student agreements). 

MKSCH Code of Practice consists in the Code of Practice and its two constituent procedures: the Complaints Procedure for cases of unethical or inappropriate behaviour; and the Welfare Procedure for cases where the welfare of a student or public may be at risk.  It forms part of the Personal Training Agreement, and in signing your personal training agreement, you agree to abide by the Code of Practice.
NOTE: The term ‘individual concerned’ refers to client, volunteer, classroom colleague, or any other individual with whom you are using material you have learnt on The MKSCH course.
All students of The MKSCH undertake to:

1. Maintain strict confidentiality within the therapeutic relationship with their volunteers and/or classroom colleagues consistent with the good care of the individual concerned and the laws of the land and ensure that any relevant notes and records be kept secure and confidential. Students have sole & full responsibility for their clients, throughout and after training. Students will only offer therapies when the client is physically present.
Confidentiality must be observed at all times unless:

(a) it is in the best interest of the individual concerned to disclose relevant information;
(b) the individual concerned has given their permission to disclose;
(c) where the law requires disclosure;
(d) when sharing information with fellow professionals. In the latter case, client anonymity must be guaranteed;
(e) in the event of a complaint being made against them, subject to the complainant providing written consent for their notes and records to be made available, students may be required to provide this information to The MKSCH on demand.

Students must note that the question of confidentiality also applies to client records, computerised records (which must conform to the Data Protection Act, 1986), and any audio or video recording. Any information or case histories used for training or commercial purposes must have the written consent of the individual involved.

2. Never promise a cure for any condition or problem, nor give advice or otherwise pass comment on any medical, psychiatric, or psychological problem or condition unless they have training and qualifications in these fields.

3. Any practice with any individual concerned must be limited to material that has been learnt on The MKSCH course.
4. Ensure as far as possible that wherever an aspect of the client’s condition is either known or suspected to be beyond their area of expertise, the client be advised to seek medical or other appropriate advice.

5. Always obtain written permission from the individual concerned or their parents/guardians if appropriate before recording client sessions by any method other than written notes.

6 Take all reasonable steps to ensure the safety of both the individual concerned and any person who may be accompanying that individual.

7 Refrain from using their position of trust to exploit the client emotionally, sexually, financially or in other way whatsoever.
8. Refrain from commencing any sort of relationship with the individual concerned other than a therapeutic one.
9 Terminate treatment at the earliest moment consistent with the good care of the client.
10 Students will not discriminate on the basis of race, age, gender, disability, religion or culture and undertake to treat other students and The MKSCH staff at all times appropriately, and with courtesy and respect.
11 Students will disclose to The MKSCH, in writing, both before and throughout training, any medication for psychological reasons, mental illness, addiction, criminal record, or any condition whatsoever which may affect their suitability for training.

12. Make no claim or implication that they hold specific qualifications or certification unless such claim can be totally substantiated.

13. Use no claim or title connected with The MKSCH other than that they are Students of The MKSCH.
14. Neither expect nor encourage gifts from clients. Small tokens of appreciation may be accepted at the end of therapy but should in no way be solicited.

15. Conduct themselves at all times in a professional manner and in such a way that neither undermines public confidence in the process or profession of hypnotherapy and/or psychotherapy nor brings the reputation of The MKSCH into disrepute.

16. Inform MKSCH in writing (email acceptable but check for confirmation of receipt) of any change in contact address and/or telephone number, at the earliest convenient moment.

17. Students must ensure that all advertising shall comply with the British Code of Advertising Practice and make available all such literature to The MKSCH on demand. In the case of overseas students, their advertising shall comply fully with the laws of their land.

18. To never publicly criticise or malign another student or member of the hypnotherapy profession, either with or without perceived justification.

19. To report to MKSCH, any other student who appears to be in breaking one or more of the ethical rules laid down in this document. Such complaint can be made with total confidentiality. Anonymous complaints will not be considered but all others will be fully investigated

20. Students agree that no Essex Institute course equips them to offer training to others. Accordingly, no student may offer any form of hypnotherapy training to others while they are still in training with MKSCH unless they have prior hypnotherapy qualifications and experience.
21. Students agree that should they commence to train others in hypnotherapy at any time, whether or not they are still a student of MKSCH, they will not employ any part of the training materials supplied to them by MKSCH without express written permission.
22. Students agree that the Code of Practice applies to Practice Groups as arranged between themselves and other students
23. Students agree to abide by MKSCH Complaints Procedure
24. Students agree to abide by MKSCH Welfare Procedure
25. Students are additionally bound by the professional Codes of Ethics of the bodies they join on completion of their training course
You may informally raise concerns about other students, MKSCH staff, or the course at any time with your instructor, the principal or assistant principal. Any information you give to any relevant person will be treated as confidential unless, in the opinion of MKSCH, maintaining such confidentiality could cause harm. Your instructor may make a confidential note of your concern for their files. You may ask for MKSCH Welfare Procedure to be initiated if you feel this is relevant.
This procedure is instigated where there is a belief that the physical, emotional, mental or psychological state of a student is giving cause for concern, and/or that it may be detrimental or inappropriate on grounds of welfare of the student, fellow students, or the public, to allow the student to continue to study.
If you wish to formally express concern as to the welfare of a student, write a letter headed “Welfare Concern” to your course instructor, who will decide whether to instigate the Welfare Procedure. If they do so, your letter will be copied to the subject of your concern as part of the procedure.
Within 21 days of your communication, MKSCH will make a Welfare Decision. MKSCH may, at its sole discretion, recommend or require appropriate therapeutic treatment, suspend, or remove any student on the grounds of welfare.
If you are the subject of such a decisionyou may appeal within 21 days by sending a letter headed “Welfare Appeal” to the Principal.  The Principal will review the Welfare Decision within 21 days and may ask for additional information. The Principal’s decision as to matters of student welfare shall be final and binding.
Any student removed from the course by MKSCH on welfare grounds shall be entitled to a pro-rata refund of their course fees minus their deposit. 
Complaints must be either about violations of the Code of Practice, or about unprofessionalism or inappropriate behaviour or actions.  Complaints can be made against students, MKSCH staff or the course itself.
 If you wish to complain about another student:
Write a letter headed “Formal Complaint” to the Head Office, detailing your complaint in full.
If your complaint falls within the scope of the Code of Practice, MKSCH will inform you in writing that the complaint will proceed. MKSCH will also write to the recipient of the complaint within 21 days, enclosing a copy of the complaint and inviting their written response as a right to reply.
On receipt of the recipient’s response, or after 21 days if no response is received within that time, MKSCH will make a ruling on the complaint.  If the complaint is upheld, MKSCH will take whatever action is deemed appropriate within the scope of the training agreement and the code of practice and this complaints procedure.
MKSCH has the right to request additional information, and to suspend the recipient of the complaint from the course, pending investigation of the complaint.
If you are not satisfied with the ruling, you may make a formal appeal against it in writing. Such appeal must be made within 21 days of the ruling and must clearly state your reason for the appeal. MKSCH will write to you and the recipient acknowledging the appeal and enclosing a copy of the appeal. The recipient will have 21 days to respond to the appeal.
On receipt of the response, or after 21 days, the Principal shall make a ruling as to the appeal which shall be binding on all parties.
If a student makes a complaint against you
In these cases, you will count as “the recipient” in the above procedure. 
If MKSCH believes you have violated the Code of Practice
MKSCH will write to you within 21 days of the alleged violation a letter headed “Alleged Violation of Code of Practice” detailing the situation.  You must respond in writing within 21 days.
On receipt of your response, or after 21 days if you do not reply, E.I.C.H. will make a ruling as to the violation.  If it is upheld, MKSCH will take whatever action is deemed appropriate within the scope of the training agreement and the code of practice and this complaints procedure.
If you are not satisfied with the ruling, you may make a formal appeal against it in writing. Such appeal must be made within 21 days of the ruling and must clearly state your reason for the appeal. MKSCH will make a ruling on the appeal within 21 days.
If you are not satisfied with any ruling that is made, you have the right to ask for the appropriate Accreditation Body to review the decision of MKSCH.
If you wish to complain about the course
Within 21 days of your issue about the course, you must make your complaint in writing to MKSCH., detailing your complaint in full. No complaints about incidents more than 21 days before the complaint letter can be considered or acted upon.
MKSCH may, at its discretion, ask for extra information before making its decision.
Within 21 days of your complaint, MKSCH will respond in writing. If your complaint is deemed valid MKSCH may offer a solution.
If you are not satisfied with the response, you can write to say so within 21 days. MKSCH will consider this appeal in order to seek a solution.
If you are not satisfied with the Appeal Ruling, you may have the right to ask for the appropriate Accreditation Body to review the decision of MKSCH.
If you wish to withdraw from the course because of a complaint, you should follow the refunds procedure as outlined in your Training Agreement, however, you should request a Complaint Form instead of a Withdrawal Form. Monies will be refunded in accordance with the Training Agreement.


The Milton Keynes School of
Clinical Hypnosis
First Floor, 181 Queensway, Bletchley, Milton Keynes, Bucks. MK2 2DZ                    
AGREEMENT For Hypnotherapy Training (A copy for you to sign will be provided prior to course start and MUST be signed on or before the date of commencement). 
This agreement is a legal contract between you, the undersigned, and MKSCH The agreement sets out the terms on which you agree to enrol for the Course and explains the circumstances in which refunds of tuition fees can be made.  The current MKSCH Code of Practice and current MKSCH Welfare Policy contained in the welcome pack which you received along with this agreement form part of the agreement. Therefore, a breach of any term of the MKSCH Code of Practice or the MKSCH Welfare Policy shall be a breach of this agreement.
Definitions  used in this agreement
Class/Classes: Lectures, seminars or any other gatherings at which a tutor or presenter is in attendance with the intention of passing on knowledge or information.
Completion Date: This is the Date the Course will end. We do not anticipate that this will change but if it does, we will inform you in writing. (Please check for one to one tuition).
Contract Date: The date this agreement is signed by you is that contract date and that date when you are legally bound to pay all the appropriate fees associated with the course.
Cooling Off Period: You may cancel this agreement with no penalty at any time within 14 days of the Contract Date.
Course Start Date: This is the date of your first class and is the shown at the end of this document. We do not anticipate that this will change but if it does we will write to you with the new date as soon as possible. (Please check for one to one tuition).
Deposit: All deposits are 10% of the Course Fee and strictly non-refundable. 
Student Application: The form you completed to apply for the course headed ‘Student Application’ either as a print out from our website, our secure server, or a paper form.
We/Us/Our/Company: MKSCH Trading as ‘The MKSCH’.
Withdrawal/Withdraw: For the purposes of this agreement, you withdraw if you leave the course at any time before the Completion Date given in this document.
Withdrawal Form: A form headed ‘MKSCH Withdrawal Form’ available from us on request. This form must be completed if you wish to leave the course.
1. Our Obligations and Rights
  1. We will provide You with tuition and all course materials, including required reading books in connection with the Course and as detailed in the Company brochure in which this Course was advertised however We reserve the right to modify the content of the Course if it is in the best interests of the improvement of the Course or if required to do so by any relevant accreditation bodies or by any legislation or regulation from time to time in force; and/or to withdraw from any accreditation schemes advertised in the Course brochure and to participate in new accreditation schemes at Our discretion.
  1. MKSCH will not be liable for any future legislation or regulation of hypnotherapy, psychotherapy or counselling which may affect your ability to practice any of these therapies. Also, we will not be liable for any failure to perform any or all of our obligations where that failure is due to the actions of others or to any cause beyond our reasonable control.
  1. If you breach or fail to comply with any of the terms of this agreement we may:
·         End this contract forthwith without refunding any monies paid
·         Suspend You from the Course immediately
·         Bring any necessary legal action against you
  1. If any sums payable to MKSCH under this agreement are not paid by you and remain unpaid we may exercise any of the rights stated at clause 3, above, irrespective of whether We continue to provide You with services.
2. Your Obligations and Rights
  1. You must bring your enrolment letter with you to your first class and you may not be accepted on to the class without it.
  1. Once you have agreed to this agreement you will be entitled to cancel the agreement without penalty provided we receive 28 days notice of cancellation. You must confirm your decision to cancel this agreement in writing to us. This does not affect your statutory rights.
  1. You must notify MKSCH in writing as soon as you are aware of any change to your details or status including any change of name, circumstances, address or any other material changes, such notification to be sent to our head office address as shown at the head of this agreement.
  1. You must pay the required deposit before we confirm your place. If for any reason your place on the course cannot be confirmed we will return your deposit. 
  1. You must pay the balance of fees by the date stated on the Student Application Form. You can pay by monthly instalments (by cash, cheque or credit card) if you wish, you can withdraw from the course without penalty at any time, provided you give us 28 days notice and complete a withdrawal form.
  1. If you are unable to attend a module/class, you must arrange a personal tutorial with your tutor.  This tutorial must take place before your next module/class.  There will be an additional charge of £100 for the tutorial.  This fee is in addition to your normal course fee.
  1. Refunds will only be provided in the circumstances stated below under the heading ‘Refunds Policy’. The refund procedure is shown later in this document and this must be followed if you wish to claim a refund.
  1. If you cease to attend classes, fail to complete module assignments to the extent that we could not award a diploma, or otherwise do not abide by this agreement you may be removed from the course. In this event, we will refund a proportion of fees due for the amount of the course remaining after this event.
  1. You must join the appropriate professional body as may be designated by us and must obtain professional insurance on graduation from your course.
  1. If you wish to withdraw you must give us 28 days notice and also complete a Withdrawal Form and send it to the address at the head of this agreement.
3. Refunds Policy
  1. If you pay by monthly instalments, you can withdraw from the course without penalty at any time, provided you give us 28 days notice and complete a withdrawal form.
  1. If you pay in Advance, we will issue a balance refund, provided you give us 28 days notice and complete a withdrawal form.
  1. No refunds will be available at any time following a breach by you of this Agreement or if you withdraw from the Course without giving us 28 days notice.
4. Refunds Procedure
  1. To claim a refund you must write to us at the address at the head of this agreement requesting a refund and setting out all appropriate facts on an official Withdrawal Form which is available on request. A formal and final written response will be provided by MKSCH confirming Your entitlement or otherwise to a refund within 21 days.
  1. If you disagree with the decision made by EICH and before taking any form of legal action you must take your case to Arbitration. We will select a suitable independent Arbitrator either from the Association for Professional Hypnosis and Psychotherapy or such other recognised body. If you deem the Arbitrator we select to be unsuitable we will forward the details of 3 independent recognised and certified Arbitrators who are willing to arbitrate on this matter and you must choose one of these to arbitrate.  The decision made by the Arbitrator will not be binding and does not affect your statutory rights.  Each party will bear its own costs in relation to the instruction of and decision made by the Arbitrator.
5. Miscellaneous
  1. Our address for any written notice or any other correspondence is as follows:

           Marlborough House, 9 Keller Close, Kiln Farm, Milton Keynes                   MK11 3LL
  1. All notices under this Agreement must be in writing and delivered by hand or sent by first class post.
  1. The Parties agree that no terms of this Agreement shall be enforceable by any person that is not a party to this Agreement whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise
  1. This Agreement is the entire agreement between you and MKSCH Any failure or delay by MKSCH in enforcing or partially enforcing any provision of this Agreement shall not be construed as a waiver of any of our rights under this Agreement.

  1. If any dispute arises from this PTA the parties will take it to Arbitration.




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